Not able to delete Confluence instance

[Erik Strangstad]

I have an account with my business... and to do some basic learning for my self I opened an account (free) private. Challenge is that they are both viable from my office and I want to remove/delete the private test instance... but unable to do so.

Even the Confluence space does not have any option to delete, so I am at loss.

In the upper left corner, left of the "confluence" healine, I get to "switch to..." two differnet instances of Confluence and my goal is to remove one of them.

Seems impossible.

Any ideas?

[Rilwan Ahmed · Accepted solution]

Hi @Erik Strangstad ,

Welcome to the community !!

Go to https://my.atlassian.com/  --> Billing 

Click Manage on required product (reconfirm by checking the url mentioned)

In the new page opened, click 3 dots --> Cancel subscription

[Erik Strangstad]

Thank you, this was helpfull.

It was not straight forward to find the "billing" site - but it realy helped me.

[Trudy Claspill]

Hello @Erik Strangstad 

Welcome to the Atlassian community.

First, let us make sure we are using the same terminology.

You say you have "an account with your business" and you opened a "account (free) private".

An Atlassian Cloud account is what you use to login - your email address. This might be a personal email address that you use, or an email address assigned to you by your company.

An Atlassian Cloud site is the URL you are accessing to access the Confluence product.

Your company may have set up an Atlassian Cloud site with the Confluence product and granted you access to it.

A Confluence product can have multiple Spaces.

I think that what you mean is you have an Atlassian Account that has access to more than one Atlassian Cloud site, where the two sites both have Confluence. Is that correct?

If so, then when you say you opened a "account (free) private", so you mean you signed up for your own Confluence instance which has a different URL from the Confluence product that your company set up? And you want to get rid of that second Confluence product and the site you created?

[Erik Strangstad]

Sorry - agree my terminology is/was somewhat off :-)

But my problem got resolved by going to the  https://my.atlassian.com/  --> Billing 

[Erik Strangstad]

or Billing Console (atlassian.com)