Non administrators cannot edit any pages on Confluence

Sometime recently non admin users lost the ability to edit pages.

Click on Edit

Edit Page screen -- puts you in the Rich Text tab, the Wiki Markup and Preview tabs are grayed out.

You can make changes to the text on the screen, but you cannot preview your changes.

If you click on Save, it appears to accept that action but your changes are not saved.

I'm not really seeing anything in the log files and I need some help tracking down what is wrong.

1 answer

Hi Randy,

Most of the times, this issue is caused by a corrupted cache or third party plugin. Please try the following steps to see if it helps:

  1. Shutdown Confluence instance
  2. Remove the following directories (backup if necessary)
    • <confluence-home>/bundled-plugins
    • <confluence-home>/plugin-cache
    • <confluence-home>/plugins-osgi-cache
    • <confluence-home>/plugins-temp
    • <confluence-home>/bundled-plugins_language
  3. Restart Confluence

Confluence would automatically rebuild the deleted directories during the startup process. Please check if the problem still persist after the above steps done.

If the issue still persist, enable safe mode and see if the issue persist. If the safe mode fix the issue, means the cause of your issue is a third party plugin(s). The best way to identify the offending plugin is to disable it one-by-one, start from the installed/upgraded recently.

Hope it helps.

Cheers,
Septa Cahyadiputra

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