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New user not able to log in

Hello!

I have a new user who has received the login link (i.e., the email is correct) but is not able to log in. Confluence gives the error "We're having trouble verifying the reCAPTCHA for this request. Try again. If the problem persists, try using a different browser/device or contact Atlassian Support."

screenshot 2023-05-03 153513.png

The user has tried different browsers, incognito mode and I have also deleted the user and added them again. 

All the options have given the same error.

What could we do?

Thank you!

1 answer

0 votes
Carla Ann Rowland
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
May 03, 2023

Is crowd managing the users for jira and confluence? If so the captcha could be coming from that side.

We have just one admin managing the users. Could you explain what a crowd is? Thanks!

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