Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

New User Not Receiving Invite

Hello, two of my team members are not receiving the invite when I send it. They have checked their spam folders. Our company uses Gmail, and these two have had their accounts for years. Can Someone assist?

2 answers

0 votes
Daniel Eads Atlassian Team May 17, 2022

Hey @Jessica Dowd ,

There's a condition that can occur on the Atlassian side if an email address had trouble receiving email in the past. Our system will stop delivering future emails if a problem was detected (for example, if the mail server said that email box didn't exist at some point).

Our support team needs to check the specific email addresses. Since you're on a Cloud Free site, I've opened a ticket on your behalf. An email from our support system should arrive in a couple minutes. Please reply to the email with the specific email addresses of the users you're having trouble inviting.

Daniel | Atlassian Team

0 votes
Andy Gladstone Community Leader May 17, 2022

@Jessica Dowd are you inviting existing users? Have you tried performing a password reset and seeing if they receive that email?

Suggest an answer

Log in or Sign up to answer
Site Admin
Community showcase
Published in Confluence

An update on Confluence Cloud customer feedback – June 2022

Hi everyone, We’re always looking at how to improve Confluence and customer feedback plays an important role in making sure we're investing in the areas that will bring the most value to the most c...

376 views 2 11
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you