Hello, two of my team members are not receiving the invite when I send it. They have checked their spam folders. Our company uses Gmail, and these two have had their accounts for years. Can Someone assist?
Hey @Jessica Dowd ,
There's a condition that can occur on the Atlassian side if an email address had trouble receiving email in the past. Our system will stop delivering future emails if a problem was detected (for example, if the mail server said that email box didn't exist at some point).
Our support team needs to check the specific email addresses. Since you're on a Cloud Free site, I've opened a ticket on your behalf. An email from our support system should arrive in a couple minutes. Please reply to the email with the specific email addresses of the users you're having trouble inviting.
Daniel | Atlassian Team
Hi everyone, We’re always looking at how to improve Confluence and customer feedback plays an important role in making sure we're investing in the areas that will bring the most value to the most c...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events