My service desk customers connected to public Confluence KB consume Confluence licence

I have a problem with service desk customers consuming Confluence licence. This is a set-up:

  1. I have a Service Desk add-on (v.2.5.9) on JIRA Server (v.6.4.12) and Confluence Server (v.5.7.1) using JIRA Server user directory.
  2. I have a service desk project connected to a public Confluence knowledge base (http://tim.ads.gov.ba/x/LoCW) with anonymous access allowed and service desk customers self-registration.

Problem:

When a service desk customer register at the Customer portal, it's automatically added as a Confluence user consuming a licence. This user can't log-in to Confluence receiving a message (Not Permitted - You are not permitted to perform this operation.) but nevertheless I loose a licence which eventually leads legitimate users to not being able to create new articles in Confluence.

 

1 answer

This widget could not be displayed.

I have this exact same problem as well. Any new service desk user invited consumes a confluence license when I use the JIRA directory for the user base in confluence.

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Monday in Confluence

Why start from scratch? Introducing four new templates for Confluence Cloud

Hi my Community friends!  For those who don't know me, I'm a product marketer on the Confluence Cloud team - nice to meet you! For those of you who do, you know that I've been all up in your Co...

363 views 2 5
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you