Missing the Insert Image Tool in Tool Bar

[Sam Schneider]

Where did the "Add image" tool go in the tool bar? It was there on 7/9 but today, 7/10, it isn't in the same place it was before. I also am unable to select it from the "Insert elements" dropdown.

[Kristian Klima · Accepted solution]

Hi @Sam Schneider 

An Image is an attachment to a page so make sure (or ask your admin) that you have permissions to add attachments in the space:

Mind, permissions work on User and User Group level.

[Sam Schneider]

Thanks for the comment! I checked permissions of the space and can confirm all permissions are enabled for me, including the ability to Add and Delete Attachments.

Is there something else I could check?

[Sam Schneider]

@Kristian Klima 

I checked with two colleagues who have the same space permissions as me, and they both can see the Image tool.

Additionally, the previews of images already on pages never load for me - they remain in a constant loading state but appear just fine when viewing the page after it is published. Both colleagues report seeing the image previews when editing pages just fine too.

[Kristian Klima]

@Sam Schneider 

That is weird.... is that the case with all pages?

Also, can you see the images on the affected page in the list of attachments on that page? Can you add attachments (images) this way?

Can you plain copy/paste images onto a page?

Having said that, I did experience UI elements disappearing in the first years of Cloud, not on this level of detail, add-on (apps) UI elements, big buttons. Restarting the browser (tweaking browser plugins) and/or the computer would typically help.

Yes, I do realize this sounds too much like Support 101 (the Did You Try Restart procedure) but in this case, it did help :) 

[Sam Schneider]

is that the case with all pages?

• Yep, testing on several different pages, including new page drafts, the Image tool is still gone

can you see the images on the affected page in the list of attachments on that page? Can you add attachments (images) this way?

• Yes, I am able to see the different images in the list of attachments.
• I've never used this method before, but it looks like it is letting me add images to attach, but I can't see where the images are being added to on the page.

Can you plain copy/paste images onto a page?

• It doesn't let me do this either, unfortunately. I am unable to CMD+V (Mac), or right-click > Paste images to the page either.

And I haven't attempted any sort of hard restart outside of just closing the browser and reopening it, so I'll give that a shot! Appreciate the help with this!

[Sam Schneider]

@Kristian Klima A hard reset of everything fixed it! Not just the browser, but my computer too. Thanks for your thoughts on this!

[Kristian Klima]

Glad it helped!