Mentions feature doesn't work

Hi!

If I type "@" while writing a comment or editing a page I don't get suggestions for a username to mention - nothing happens.

We're running on confluence 4.2, I tested it on Chrome and Firefox (both the latest version). My client PC is running on Windows 7 (German) and German keyboard layout.

2 answers

1 accepted

This widget could not be displayed.

You can try to rebuild the index (Confluence Admin > Content Indexing > Search Index > Rebuild). However, if the problem persists, you can next try to rebuild the content indices from scratch.

Hope this helps.

Thanks, it works! Just rebuilding the index didn't help, but doing it from scratch like described in the documentation did the trick.

This widget could not be displayed.

Do you have access to the "people directory"? Maybe it's hidden?

http://confluence.atlassian.com/display/DOC/Searching+the+People+Directory

http://confluence.atlassian.com/display/DOC/Hiding+the+People+Directory

Does the autocomplete feature work with attachments and macros? Otherwise you might have disabled it:

To enable or disable the autocomplete trigger characters:

  1. Go to your name (the 'User' menu) at the top of the page and choose Settings.
  2. Choose Editor under 'Your Settings' in the left-hand panel.
  3. Click Edit.
  4. Either:
    • Disable autocompletion by selecting Disable Autocomplete.
    • Enable autocompletion by clearing Disable Autocomplete.
  5. Click Submit.

http://confluence.atlassian.com/display/DOC/Using+Autocomplete

Cheers Christian

Hey Christian, thanks for the answer. I can access the People Directory. And the autocomplete feature works with both, attachments and macros.

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Sep 17, 2018 in Confluence

Why start from scratch? Introducing four new templates for Confluence Cloud

Hi my Community friends!  For those who don't know me, I'm a product marketer on the Confluence Cloud team - nice to meet you! For those of you who do, you know that I've been all up in your Co...

601 views 8 6
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you