Mentions feature doesn't work

[Michael Glatter-Götz]

Hi!

If I type "@" while writing a comment or editing a page I don't get suggestions for a username to mention - nothing happens.

We're running on confluence 4.2, I tested it on Chrome and Firefox (both the latest version). My client PC is running on Windows 7 (German) and German keyboard layout.

[hsuhailah · Accepted solution]

You can try to rebuild the index (Confluence Admin > Content Indexing > Search Index > Rebuild). However, if the problem persists, you can next try to rebuild the content indices from scratch.

Hope this helps.

[Michael Glatter-Götz]

Thanks, it works! Just rebuilding the index didn't help, but doing it from scratch like described in the documentation did the trick.

[Christian Czaia [Decadis AG]]

Do you have access to the "people directory"? Maybe it's hidden?

http://confluence.atlassian.com/display/DOC/Searching+the+People+Directory

http://confluence.atlassian.com/display/DOC/Hiding+the+People+Directory

Does the autocomplete feature work with attachments and macros? Otherwise you might have disabled it:

To enable or disable the autocomplete trigger characters:

1. Go to your name (the 'User' menu) at the top of the page and choose Settings.
2. Choose Editor under 'Your Settings' in the left-hand panel.
3. Click Edit.
4. Either:
   • Disable autocompletion by selecting Disable Autocomplete.
   • Enable autocompletion by clearing Disable Autocomplete.
5. Click Submit.

http://confluence.atlassian.com/display/DOC/Using+Autocomplete

Cheers Christian

[Michael Glatter-Götz]

Hey Christian, thanks for the answer. I can access the People Directory. And the autocomplete feature works with both, attachments and macros.