Mailto url opens in a browser and not Outlook

[Aparna Ganesan]

Hi,

I'm quite new to Confluence and having a hard time trying to figure out the mailto url link. I had given an email address in that field but when someone clicks on that email link, it opens a new browser but I want it to open in Outlook. I googled and tried to find articles and videos but couldn't find any. Wanted to see if I can get any help here. Thank you in advance.

[Connor]

Hi @Aparna Ganesan your operating system usually controls the mailto link behavior, though your browser could override it. 

Set/verify the OS default

For Windows open Settings > Apps > Default apps and set Outlook as the Email default app.

Verify the browser isn't overriding the OS

For Edge open Settings > Cookies and site permissions > Protocol handlers. Under Handlers for email links, click the 3 dot (...) menu and remove any "Default" entry that's not Outlook. The steps will be similar for Chrome/Firefox/Safari, Google for the instructions if needed.