Mailto url opens in a browser and not Outlook

Aparna Ganesan March 28, 2023


I'm quite new to Confluence and having a hard time trying to figure out the mailto url link. I had given an email address in that field but when someone clicks on that email link, it opens a new browser but I want it to open in Outlook. I googled and tried to find articles and videos but couldn't find any. Wanted to see if I can get any help here. Thank you in advance.

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May 20, 2024

Dealing with those pesky mailto URLs hijacking your browser when all you wanna do is shoot off an email from Outlook? Talk about a buzzkill!

Now, let me chime in with my two cents: OctoBrowser, huh? Sounds like a sea creature crossed with a tech wizard! Love the vibe! But hey, in all seriousness, it seems like you're all in the same boat, grappling with this quirky browser behavior. My take? It's like trying to sail through choppy waters with a leaky dinghy!

As for the solution, well, I reckon it's all about finding that elusive balance between browser settings and Outlook preferences. It's a bit like navigating a maze blindfolded, but hey, we're all in this together, right? Teamwork makes the dream work!

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May 2, 2023

Hi @Aparna Ganesan your operating system usually controls the mailto link behavior, though your browser could override it. 

Set/verify the OS default

For Windows open Settings > Apps Default apps and set Outlook as the Email default app.

Verify the browser isn't overriding the OS

For Edge open Settings > Cookies and site permissions > Protocol handlers. Under Handlers for email links, click the 3 dot (...) menu and remove any "Default" entry that's not Outlook. The steps will be similar for Chrome/Firefox/Safari, Google for the instructions if needed.

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