Lucidchart update doesn't show in PDF export

Bradley Kirby
Contributor
April 23, 2024

Hello Confluencers,

I have several Lucidcharts embedded within my business process article. Most of them have the "Auto Update" enabled (i.e., Automatically update this diagram with changes made in Lucidchart). 

The Auto Update works fine when I'm viewing the article in Confluence, but when I export the article to PDF, it keeps printing out old versions of the Lucid charts.

Has anyone else come across this and is there a fix?

Thanks

 

1 answer

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Brant Schroeder
Community Leader
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August 8, 2024

@Bradley Kirby I have not heard of this issue.  Did it resolve after a little time?  I am wondering if it is an application cache issue. Did you reach out to Lucidcharts on the issue?

Hull_ Terrell R
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February 13, 2025

I am having the same issue, and have tried multiple times.  When I view the page, the updated diagram shows correctly.  However, when I export the page to a PDF (to share with those who do not have access to Confluence), the old version of the diagram shows.

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