Login access

[sarya malik]

Dear Sir or Madam

We are running a pilot scheme and when I log in I receive the below message. I have followed the instructions and my password is strong. Could you please advice?

Something went wrong.Try refreshing the page. Refresh
If the problem persists, contact Atlassian Support or your space admin with the following details so they can locate and troubleshoot the issue:
This code: nipk1k
The URL of this page
Reload this page

Kind Regards

Sarya

[Angélica Luz]

Hello @sarya malik,

Welcome to Atlassian Community!

Thank you for sharing the error message. 

Checking the details of your site, I can see that your account is active and you were added to the default groups, so you should have permission to access Confluence. 

May I know what browser are you using?

Have you tested using another one? Does it work?

Is this issue affecting other users?

Regards,
Angélica