we are using Confluence (cloud) and JIRA service desk (cloud). Now we are about to set up a knowledge base in Confluence as a separate space.
It will be filled by us and accessible for our customers. As we are having customers with different language background we want to support at least 2 languages and maybe add more in the future.
To not run into problem at a too late point in time we are thinking about how to achieve this goal.
Requirements we have so far:
The first idea was to simply provide one article on different pages where each page is a translation of this article. The title must be unique in one space so we would have to add something like the language to the title. This already gives the impression to be not the best solution on that.
What would be your way to achieve this? What obstacles to keep in mind? Maybe there are plugins that can help or other ways how to build up such a system.
We are already aware of this question: https://community.atlassian.com/t5/Confluence-discussions/Developing-a-Knowledge-Management-Solution-in-Confluence/td-p/1368595#M7326
Any feedback on would be welcome,
as there is no built-in functionality available yet you have to work around it.
With the Knowledge Base you are able to add multiple spaces. So currently we add the spaces of all product documentation relevant. They are only in one language.
But later we could add more spaces holding the same documentation in additional languages.
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