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Jira Mac/iOS App Changing Assignee Problem

Hello everyone,

I can change the assigned person in all projects in the web app, but I cannot make this change in mac and ios app. I talked to the administrator but he could not find such a setting in the admin panel. However, whenever I want to change the assigned person in apps, it tells me to contact the admin.

What is the source of the problem? How can we solve it?

Thanks.

1 answer

0 votes

Hi @Gani Somuncu, sorry to hear of your frustration. Which version of the apps are you running? Could you please add a screenshot of the assignee field that you're unable to edit so I can gain further context?

Thanks!

Hi @Hannah McKenzie 

 

Thanks for your answer.

Mac App - Version 128.1.0 (128.1.90)

ios App - 127.0.0.1146

ssjira.png

Hi @Gani Somuncu ,

I believe I've found the solution:

In order to edit the assignee field on mobile, your project's admin needs to ensure that the 'assignee' field is added to the edit screen configuration (via Settings on web) as described here. (My rough summary: Settings > Issues > Screens > Configure > Add field.)

Please let me know if this doesn't solve the problem for you, or if you have any further questions. (Web works a little differently to mobile in this scenario, due to differing endpoints and available data.)

Hope that helps!

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