Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Issues with Importing

Morning guys, I’m hoping someone can help me please. I’m trying to import a site (exported from Cloud and imported to Cloud). But I keep receiving this error on import:

Exception occurred during import: Error importing site.

The ZIP file is as per the export, and its well within the file size limitations. I think it’s a bug but can’t log it as a bug as on the free version.

Has anyone else experienced this issue?

1 answer

@Lee Crampton Welcome to Atlassian Community

Do you want to import Site or Import Space, try importing with "Space Import"

and let us know if any other errors from log file. 

Vikram P 

Hi @vikram, many thanks for a reply, that's much appreciated! 

It seems like I can only export a site (rather than a space), so I'm trying to import a site export into a new instance.

I tried importing the export into the spaces import, but received the following message: 

There was an error during import. Please see our guide to raising a bug report.

I can't see how to export a space, but will do some more digging.

Thank you!


Hi @vikram I've managed to export a space, and tried to import it into a fresh instance of Confluence (different account details), and I receive the following error:

A space with key 'space name' already exists.

I don't understand this because the Confluence instance I'm trying to import the space into is completely new, out-the-box after a fresh install, and the account details are completely different.

Any ideas?

Thank you so much for your help!


Suggest an answer

Log in or Sign up to answer

Atlassian Community Events