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Hello Magali.
You can disable the Confluence Previews plugin under your System add-ons section. To do so you just need to go under your Manage add-ons page, select All add-ons on the drop box and then type Confluence Previews into the search field. Then disable it and the preview feature will not longer work.
I hope it helps!
Eduardo
Do I misunderstand, or is this just something that admins can perform for the entire instance? I do not find this option in my user settings. It is not possible for an individual user to disable previews?
Hey Magali,
Can you check the Confluence secure settings regarding attachments as per below KB:
https://confluence.atlassian.com/pages/viewpage.action?pageId=370704789
In Confluence 5 series the files usually are downloaded instead of being previewed.
Hope it helps.
It's the main new feature of 5.7: https://confluence.atlassian.com/display/DOC/Confluence+5.7+Release+Notes
"The powerful new preview means you can view many file types right from your Confluence page, no need to download the file first."
Some of our users are getting confused, as when you click on the arrows on the left and right, it takes you to the next attachment (or previous version). They don't know to scroll up and down to get to the next page.
I am having a similar issue with users printing from the preview window. They get a garbled mess with a header mixed in with the PDF files. Users are not aware they need to download and then print the PDF file to get a true print of the document.
I noticed that even if you don't disable the preview, but right-click on the link and open in a new window/tab, the file will download instead of opening the preview window. So that's also an option.
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