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Is it possible to display Jira Service Desk tickets on my Confluence page using JQL or any other way

Hey community,

Is there a way I can show the summary of say Open tickets (few columns - like a report) to be displayed in a confluence page which will dynamically update the fields on a service desk ticket whenever there is an update on it?

I know we can display Jira issues on a confluence page but is it possible to display Jira Service desk tickets on a confluence page? If so how to do that?

 

1 answer

1 accepted

Hi @Vishwanath Yemula ,

Yes you can display the service desk tickets in the same way you display jira tickets on a confluence page. Just select the Jira macro and write your JQL like "project={your service desk project key} AND status=Open"

Screen Shot 2020-10-19 at 08.57.03.png

@Bloompeak Support  - Thanks for your reply, I figured it out.

Is there a way to show the latest comment for each ticket in the report?

As far as I know, it is not possible.

@Vishwanath Yemula  @Bloompeak Support - where would one find their service desk project key to plug into the JQL as suggested?

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