Install Confluence Server on a Windows Server 2012 R2 VM


Brand new to Atlassian. Working on the dragon quest and made it to stage 3: Installing Confluence. After windows installer ran, no windows service appears, navigating to http://localhost/confluence comes back with "This page can't be displayed." Clicking "Fix connection problems" in the browser yields: The device or resource (localhost) is not set up to accept connections on port "8090".

Clicking "Start Confluence Service (8090)" does nothing. Same with Stop...

Uninstalled, reinstalled with custom ports, no luck. Every port I try has the same message. (with new port number)

Started with 5.7.1 as in the walk through, but have also tried 5.8.1 and 5.10.3.

JIRA installed fine. I can even install the same version of Confluence on my laptop fine. So it seems that the install is not liking my VM. I have read the "installing Confluence on a VM" document, but it basically says make sure you know what you are doing. I clearly don't.

Can anyone point me to some things to check on my VM to ensure that Confluence can install and run?

Also tried a support ticket, but I cannot enter one into the Confluence section because it requires a SEN, which I have for Jira, but not Confluence... probably because I cannot get to a enter the license screen.


1 answer

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Hi Micah,

If the service is not able to start, you will have to check the catalina log. That file is located in <install-dir>/logs. Open the file with the "today's date" on its name. Go to the bottom of the file and search for any NullPointer or Exception about the 8090 port. That will give more details about the problem why Tomcat is not able to use that port.
By the way, if you have not added a 'context path'(/confluence) on the server.xml file, there's no need to use http://localhost:8090/confluence. You just need to use http://localhost:8090. Also, you can't run two services with the same port number. JIRA should use 8080 and Confluence 8090.


Thank you for the quick response...

Currently, the dir "C:\Program Files\Atlassian\Confluence\logs" contains no files.

Before I uninstalled and reinstalled, I did capture this from the catalina file... it was the only line in the file.

03-Aug-2016 14:49:21.026 SEVERE [main] org.apache.catalina.startup.Catalina.stopServer Could not contact localhost:8000. Tomcat may not be running.

I have added the path of  "/confluence to" the server.xml file.

JIRA is on 8080 and currently Confluence is on 8090. Express install of both products.

Thanks again!

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