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Import Word: splitting by Header Levels doesn't work properly


I have a Word document with Heading levels 1,2,3 and 4.  Import with split 1,2,3  works identically, splitting by Heading 4.

Any suggestions ?



1 answer

1 accepted

1 vote
Answer accepted
Shannon Atlassian Team Feb 01, 2021

Hello Michel,

Thank you for bringing this up. Unfortunately, it's not possible to split beyond level 3 when importing a Word document. I've encountered this issue myself, with a customer who asked this question previously.

As a result, I created the following Jira ticket:

  • CONFCLOUD-64884 On Word Doc Import, ability to split headings beyond level 3

Please click Vote on this issue because it will help to get more visibility on that feature request. It will also ensure that you receive updates on this in the future.

Thank you, and take care!


Hi @Shannon 


the issue is not regarding level 4. The issue is , that the splitting on level 1 and 2  doesn't work at all.   The document will be splited on the level 4. I dont need it . I want to separate on level 2.

The system ignore the setting (level 1,2,3) .


Warm regards Michel

Like Angela Szerencses likes this
Shannon Atlassian Team Feb 02, 2021

Hi Michel,

Thank you for verifying that. I am attempting to replicate this on my site, using the following document:

TestHeadings.docx on Dropbox 

  1. I created a new page in Confluence, using the new editor, and published it.
  2. From that page, I clicked . . . > Advanced details > Import Word Document
  3. I wanted the document to replace the existing page from the next page, so I selected Replace "page name." 
  4. I confirmed that splitting each by level 1, 2, and 3 headings works as expected.

Do you run into the same issue regardless of the document you use? Can you replicate the problem using my test document?

It helps if you can also send me a screenshot of the settings you select when importing the document, and if possible, how your Word document looks.

Thank you!

Like Laura Rusenstrom likes this

Hi @Shannon ,


thanks a lot for your effort ! I found out, what causes the issue: In my document are gaps between the headings. That means, under Heading 1 are only Headings 4. In my document ii is not an bug, it mus be so. The Heading 4 is a ortogonal, independent "labels".   I close the qestion, because it is not a normal use case.


Thansk again,




Like Shannon likes this
Shannon Atlassian Team Feb 03, 2021

Hi Michel,

I'm glad you could solve your issue! Thank you for sharing the solution with us. 

Take care,


Like Dario B likes this

i have a similar issue. My headings in Word are H1, H2, H3 and H4. I have set the Word headings so they should split pages/child pages after import. Headings that i didnt want to affect new page creation i set to H4

When i try import, setting level 1+2, it imports H1 and H2 from Word.

But when i set level 1+2+3, it imports down to level H4 of Word, making more child pages that i want. I actually need it to import down to H3 of Word but this just isnt working correctly.

Why does it not respect the heading hierarchy? This is my first experience with Confluence and is proving to be difficult, especially after spending a day changing headings in a 800 page document so that it 'should' import correctly.

Would appreciate comments.

Oh, it may well be the case that i have a heading H2 followed by H4 on pages.


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