It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

I cannot add ANY macros to pages in the editor not even cheese

Kevin Salt Nov 25, 2015

Yep - I have a brand-new installation of Confluence 5.7 and I cannot add macros to a page. I can't even add e Cheese test macro. It is infuriating because the JIRA issues macro dialog actually finds the issue I want to add, but the macro will not appear on the edited page.

I can add text, but not macros.

1 answer

0 votes
Guilherme Viana Atlassian Team Nov 25, 2015

Hey Kevin,

Try clearing the plugins cache: 

# Shutdown Confluence
# Ensure the user running Confluence has full read/write privileges to the confluence-home directory.
# Remove the following directories
(!) This will remove the plugin cache files only and will not permanently remove any plugins. These directories will be recreated during the next Confluence startup. However, some third-party plugins may store metadata in these directories, so we recommend creating a temporary backup of the directories.
#* <confluence-home>/bundled-plugins
#* <confluence-home>/plugins-cache
#* <confluence-home>/plugins-osgi-cache
#* <confluence-home>/plugins-temp
#* <confluence-home>/bundled-plugins_language
# Start Confluence


Kevin Salt Nov 25, 2015

Hi Guilherme,


Thanks for getting back to me. I already tried your remedy several times to no avail, but just now (literally in the last 5 minutes) I found out more which might help. Using dev. tools I was inspecting the edit page and I noticed that there are a lot of internal rest calls to tinymce, analytics etc. .. and they all fail with a 404.

I have a similar installation on a development VM and it is working perfectly, but I can see no difference between the two.

BTW - these are not the "undefined" 404s described in

They are, or should be, valid URLs.

example https://{servername}/cnfl/rest/tinymce/1/drafts

The first part (up to the cnfl/) is the correct URL for confluence 

After more testing I find that the rest service is working because /prototype/1/space/ds produces a result.



Kevin Salt Nov 25, 2015

I FOUND IT !!! - Haven't fixed it yet but at least I know what it is !!


I'm pretty sure tt's another manifestation of ... descibed also in

I'm working through a VPN - and the errors I am getting are XSRF check failures because the address of the server is internally proxied so the url is "cleaned up" be removing the port information.

Now I have to talk to the system engineers at the other end to see if they can reconfigure the VPN.


Suggest an answer

Log in or Sign up to answer
This widget could not be displayed.
This widget could not be displayed.
Community showcase
Published in Confluence

Confluence CVEs and common questions

Two vulnerabilities have been published for Confluence Server and Data Center recently: March 20, 2019 CVE-2019-3395 / CVE-2019-3396 April 17, 2019 CVE-2019-3398 The goal of this article is...

924 views 0 19
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you