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I can not write to the support because my URL is not accepted.

Hello, unfortunately I have already tried every possibility, but it always shows that it is not a URL from Atlassian. A similar URL as shown in the example below in the field is not displayed for me. Can someone please explain me exactly what I need to enter there to be able to reach support?

2 answers

1 vote
Dirk Ronsmans Community Leader May 12, 2022

Hey @Sabrina-Pia_Jackwitz ,

If your url is not in the form of something.atlassian.net you might just be on a Server/Datacenter instance (with a local/company owned url)

The somehting.atlassian.net is only with Cloud instances.

So in all likely hood if your url is something.yourcompany.com you are running a Datacenter/server instance and you need to choose the correct option in the support form.

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