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I am getting page not found error at first click on the link .

HI. I am getting page not found error at first click on the link ... if i close the page and open the link 2nd time its working fine .. all permission given to the page to all users . Please check attached error pic.  please not this happen to all confluence user and they are all have access .. 

image (10).png

1 answer

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Dominic Lagger Community Leader Apr 15, 2021

Hi @khaja_mujeebuddin 

I have a few questions:

  • From where do you click the link? From an mail, from confluence itself?
  • What do you mean by "a 2nd time"? When you close the browser and click the link again, can you still reproduce this behaviour? 
  • What happens, when you don't click the link and copy the link and paste it manually into your browser?
    • If the error still occurs then, open a new tab and paste the same link again.

Thanks for sharing your answers.

Regards, Dominic

HI Dominic,

  • From where do you click the link? From an mail, from confluence itself? -- user just copy the link from confluence (UrL) and share with other user by chat or mail 
  • What do you mean by "a 2nd time"? When you close the browser and click the link again, can you still reproduce this behaviour?  -once user share the link then other user try to open the link by click and getting error page not found . if user close the page and click the link 2nd time the page open properly  . 
  • What happens, when you don't click the link and copy the link and paste it manually into your browser? - same happen for copy/ paste also .1st time page not found and 2nd time page open .
    • If the error still occurs then, open a new tab and paste the same link again.-same with new tap also 
Dominic Lagger Community Leader Apr 18, 2021

Hi @khaja_mujeebuddin 

I'm very confused now... I think it's the best to ask the atlassian support:

https://support.atlassian.com/contact/#/ 

Regards, Dominic

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