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How to solve issue with previewing docs. type of file?


I receive such type of error even when I'm uploading docs. type not pdf.
Can you advise please how properly upload file?

(I tried incognito as well, using Chrome. Didn't help)



1 answer

1 accepted

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Answer accepted
Jessica H Atlassian Team Jul 22, 2021

Hi Olya,

I hope you're having a nice day, besides the issue previewing the attachment.

I did some tests previewing .doc and .docx files, along with PDF files, but none of them returned this error or similar to your image.
Also, I was able to preview the .docx file without any problem, but this is a weird error.

In this case, we would like to take a closer look at it, so I have raised a support ticket on your behalf, which you can access here: JST-678807

Feel free to update us there if there are any additional details for our investigation!


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