How to revert back to legacy editor?

[Priti Rajguru]

Hi Atlassian Team,

would you please enable legacy editor for my site? 

Site: https://o2channels.atlassian.net/

Thanks

[Robert Wen_ReleaseTEAM_ · Accepted solution]

Hello @Priti Rajguru ! Welcome to the Atlassian Community!

I believe this requires you to create a support ticket to Atlassian https://support.atlassian.com/contact/#/

[Priti Rajguru]

Hi Robert,

Sure,  I will raise support ticket. What could be the SLA to resolve the ticket?

Thanks

Priti

[Robert Wen_ReleaseTEAM_]

It should be pretty quick.  The worst they can do is say it's not possible.

[Priti Rajguru]

Hi Robert, I raised request yesterday CA-2111313, however I got below reply, however I am unable to email any of the below contacts. Could you please help me to get my issue sorted on priority?

Brandon G. commented:

Hi Priti!

Thank you for reaching us, my name is Brandon and I will be glad to assist you further with your request.

I understand that you would like to use the Legacy editor for Confluence. In this case, Cloud Technical support eligibility is exclusively reserved for Cloud Administrators, Billing and Technical contacts<https://confluence.atlassian.com/pages/viewpage.action?pageId=979419943>.

As you are not currently listed as an authorized support contact, you are unable to open a ticket via our technical support portal<http://support.atlassian.com/contact> and have been routed to my team for the next steps.

To help troubleshoot your issue, we recommend reaching out to your Cloud administrator. They know best about your environment including any recent changes and will be able to help you locally.

The authorized contacts for your site are below:

• Chris Eagle
• Chris Nicholas
• Farhan Mohammed
• Kolipaka Sai Teja
• Prajna.HR
• Russell Head
• Tom Manning
• Vara Raju

If there is an ongoing technical issue that needs to be addressed, you can add one of the above contacts as a participant<https://confluence.atlassian.com/servicedeskserver032/adding-request-participants-828800761.html>, and then we can transition you directly to technical support.

Alternatively, you may also search or ask a question via the Atlassian Community<http://community.atlassian.com/>, where you can receive help from experts like an Atlassian staff member, an Atlassian partner, or a community leader.

Have a nice day! Looking forward to your response.

[Robert Wen_ReleaseTEAM_]

So, the list of names emailed to you are people at your company authorized to make support tickets to Atlassian.  You have to see about contacting them for followup on your issue.