I have a JIRA Service Desk page which is linked to our Confluence page. The actual Confluence page has been made public and anyone can view the articles on there, however, when we link an individual article to a ticket in the Service Desk, the customer has to sign in or create an account to view that article.
Is there a way to make sure that the links are public as well and not just the whole Confluence page?
If you're using the "Share as comment" button inside of an issue to add article links, then those links are probably pointing to the "knowledge base" view of your site. When you look at the URL, you might see "servicedesk/customer/kb" just after your site name.
To confirm who can access your portal, including the knowledge base, you can open the project settings and go to "Customer permissions". If you want customers to access the knowledge base without logging in, then you might need to follow the link to change your Global settings. Or another option would be for your agents to find the right page on Confluence and share that link - this would just be less convenient than using the "Share as comment" button inside of Service Desk.
Hope this helps.
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