We are using JIRA Service Desk on Cloud, and we have started building a Confluence Knowledge Base that's tied to our primary Service Desk JIRA project. We love the concept of being able to create "Troubleshooting" and "How To" pages from directly within a JIRA ticket, but we're running into a snag when it comes to WHERE those drafts are automatically started.
Our KB is sorted into 4 sub-directories - 2 customer-facing, 2 internal-only. We want the blueprint templates to auto-create drafts under a specific internal-only sub-directory. The only way we've found to do this is to make the parent page for that sub-directory the "home page" of the entire space. Doing this messes with the space's overall navigation, and we end up having to use "space shortcut" links to get to the other 3 sub-directories. This is very not ideal.
Does anyone know if there's a setting somewhere within the "Troubleshooting" and "How To" blueprints to define a different default page (NOT a space's "home page") for them to be created under when used from within a JIRA ticket?
Hello @Diana C ! As I understand, you need templates to create the pages under a specific location depending on which ticket started the draft.
Currently, there is no feature that allows this workflow with Templates. However, recently I replied to a thread that had a similar issue at hand. I believe that the information found there can be useful for you, at least to some degree.
Here, take a look:
Let us hear from you! Looking forward to your reply.
Hi @Diego ,
Thank you for that link. Unfortunately, it doesn't help to resolve the issue we're running into.
Specifically, we're looking to control exactly where the "create an article" option on tickets creates a new Knowledge Base article:
Right now, any time we select "Create an article" from within a ticket, the draft is automatically created under whatever page we specify as the "home page" for our Knowledge Base Confluence Space in the space settings.
Currently, we have the "home page" set up as the parent page for our primary internal documentation sub-directory because that's where we want all new pages to start. This isn't ideal because it makes us have to use "space shortcut" links to be able to get to the other 3 sub-directories we have in the space.
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