The Atlassian Community Forums are currently in read-only mode. We will be relaunching on a new platform on September 22 (read more here). We apologize for the extended downtime. For concerns or questions, please email communitymanagers@atlassian.com. See you on the other side, on the new Atlassian Community Forums! :)

×

Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

How to contact Atlassian support when their support site is not working

Lars Roldsgaard
June 22, 2022

I urgently need to report a problem to Atlassian, but when I go to their support site and create a case  and try to submit one  I cannot tod it. I constantly  get the reoly Fill in a valid phone number. I have tried every format I can think of

 

I have reported bugs earlier with no problem. 

How do I get in contact with Atlassian  ? 

1 answer

Comments for this post are closed

Community moderators have prevented the ability to post new answers.

0 votes
Jack Brickey
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Champions.
June 22, 2022

Hi Lars,

that seems odd. I’ve never been required to enter a phone number before. Then again I haven’t posted a support ticket in a while. Just to be clear are you listed as a technical support for your Jira instance? That is required to be able to open a support ticket. Just for grins have you attempted this on another browser? Finally what issue are you having? Just wondering if the community can help. 

Lars Roldsgaard
June 22, 2022

Hi Jack 

Thabnk you for your answer,  I have always needed to fill in that yes. I am registerd as technical support as I have raosed problems before. 

The issue  is related to security so I cannot raise it here 

 

I tried another browser with no luck

DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Product Admin
TAGS
AUG Leaders

Atlassian Community Events