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How to contact Atlassian support when their support site is not working

I urgently need to report a problem to Atlassian, but when I go to their support site and create a case  and try to submit one  I cannot tod it. I constantly  get the reoly Fill in a valid phone number. I have tried every format I can think of


I have reported bugs earlier with no problem. 

How do I get in contact with Atlassian  ? 

1 answer

0 votes
Jack Brickey Community Leader Jun 22, 2022

Hi Lars,

that seems odd. I’ve never been required to enter a phone number before. Then again I haven’t posted a support ticket in a while. Just to be clear are you listed as a technical support for your Jira instance? That is required to be able to open a support ticket. Just for grins have you attempted this on another browser? Finally what issue are you having? Just wondering if the community can help. 

Hi Jack 

Thabnk you for your answer,  I have always needed to fill in that yes. I am registerd as technical support as I have raosed problems before. 

The issue  is related to security so I cannot raise it here 


I tried another browser with no luck

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