It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

How to contact Atlassian Support

I am attempting to contact Atlassian Support.    I opened a case,  Escalated it and it has been 4 hours and I have no response.  Is there a phone number to actually speak to someone?  

2 answers

1 accepted

2 votes
Answer accepted
Mirek Community Leader Nov 06, 2018

You can contact by creating a support ticket

Phone support is only available for premier support

0 votes
Jonathan Smith Community Leader Nov 06, 2018

  I believe Atlassian support has an 8 hour SLA to get back to you. This was one of the selling points to pay for their premier support.

Have you posted your question / issue on the community site? A lot of Atlassian team members monitor these posts.

How many is "A lot of Atlassian team members" , by any chance do you know the answer ? I have posted 2 questions with no taker on the issue so far. Working on the issue for 3 straight days. Very frustrating experience. Atlassian does not invest in their customer care anymore or they are just overwhelm with success that they could careless ? 

IT Admin I'm New Here May 19, 2020

I'd love to see that SLA - Funny how there's never any issues with service providers billing systems, yet trying to get someone on the phone is impossible.

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted in Confluence

Lessons and Learnings: Six Months of Working Remote [Discussion]

Hey there, folks! For most of us, the past six months- yes, you read that right- have been a journey. More people than ever before have pivoted to working remotely, and navigating being on-scre...

3,138 views 4 6
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you