How to contact Atlassian Support

[Dan Brirerley]

I am attempting to contact Atlassian Support.    I opened a case,  Escalated it and it has been 4 hours and I have no response.  Is there a phone number to actually speak to someone?  

[Mirek · Accepted solution]

You can contact by creating a support ticket

https://support.atlassian.com/contact

Phone support is only available for premier support

https://www.atlassian.com/enterprise/support-services

[Jonathan Smith]

@Dan Brirerley

  I believe Atlassian support has an 8 hour SLA to get back to you. This was one of the selling points to pay for their premier support.

Have you posted your question / issue on the community site? A lot of Atlassian team members monitor these posts.

[EdisonCh]

How many is "A lot of Atlassian team members" , by any chance do you know the answer ? I have posted 2 questions with no taker on the issue so far. Working on the issue for 3 straight days. Very frustrating experience. Atlassian does not invest in their customer care anymore or they are just overwhelm with success that they could careless ? 

[IT Admin]

I'd love to see that SLA - Funny how there's never any issues with service providers billing systems, yet trying to get someone on the phone is impossible.

[Sharon Curtis]

There customer care is non existing.  I've been working with them for about 2 years and never have talk with a engineer live.  Do they have an SLA?