Hi
I recently created 3 new Jira Agents/Assignee accounts for 3 respective Development teams. Note the accounts created are Outlook Distribution lists and not an inbox, so one cannot login using these emails in Atlassian.
The assignee "dev-platform-engineering" has got created in smaller case for some reason, unlike the other 2 accounts (attached screenshot). I would like to update the Assignee name to appear with the starting words in upper case as "Dev-Platform-Engineering". Within Atlassian as an admin I cannot find a way to edit this name. I also tried the option of "Remove user from site" and recreating it as "Dev-Platform-Engineering" but it does not change the display name as it activates back the old removed account.
Any suggestions how to fix this?
See attached screenshots for details.
Hi @Bhavik_Shah
To resolve the issue of the case sensitivity for the assignee name in Jira, you can follow these steps:
User Management in Atlassian Admin:
Edit the Display Name:
Check Group Memberships:
Atlassian Support:
Create a New Account (Last Resort):
Hi Manoj,
Thank you for the feedback. Under User Management -> User, after searching the User and clicking on it there is no option to edit the user's display name.
Edit Jira properties: there is no option to edit the display name.
I have also tried to remove the user as below and adding it back:
The user has been removed.
Now inviting the user back with the correct format as below:
Once the user is invited, it again has the same old display name. Looking at the new user url it is same as the old user, indicating Atlassain jus re-enables the disabled account since the email address being used is the same.
Note: I have also reached out to Atlassain support, but they are asking me to login as dev-platform-engineering and make the change, which I can't do as this email is just an email distribution list and not an inbox. As such they don't have a solution.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Hi Bhavik,
You cannot change the name directly yourself - the user must do that. However, you can suggest that they make the change. Go to Settings > User Management and click on the name of the user.
Under the avatar of the user and general information you should see a link for Suggest changes. Click on that and it will open a popup box. There you can put in the suggested change for the Full Name. Then click Submit.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.