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How to change product for chart

Daryna Kaloshyna
August 7, 2024

I got started working with chars and accidentally selected sandbox product for charts, how to change it to the default .attlasian?

 

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Marc -Devoteam-
Community Champion
August 8, 2024

Hi @Daryna Kaloshyna 

Are you referring to an app you installed accidentally on sandbox?

Just install the app on the main instance and you can use it there.

Or am I completely wrong in my assumption?

Daryna Kaloshyna
August 8, 2024

In  my account in the Product settings tab in the 'Jira settings' section, I have two instances 

[project_domain].attlasian.net

and

[project_domain]-sandbox.attlasian.net

2024-08-08_10h25_06.png

Yesterday I opened the confluence page with the charts for the first time.
In place of the chart, it was written something like
"READY TO START WORKING WITH THE CHARTS"
I chose yes, and after that I was asked to choose which instance would work with the charts

"[project_domain].attlasian.net or [project_domain]-sandbox.attlasian.net"

and I have chosen [project_domain]-sandbox.attlasian.net instead of [project_domain].attlasian.net.

 

So now none of the charts work for me and it says that an invalid JQL query has been entered, although I know that it works, simply because I chose a sandbox instance for the charts - JQL query is not working.2024-08-08_10h24_35.png

How do I select another instance for my charts, not a sandbox?

Marc -Devoteam-
Community Champion
August 8, 2024

Hi @Daryna Kaloshyna 

Check under connected apps and if the app is stated there remove the app.

 

Daryna Kaloshyna
August 8, 2024

@Marc -Devoteam-  thanks. Could you please navigate me where can I find connected apps in confluence? 

Daryna Kaloshyna
August 8, 2024

I have found it already! Thank you for the cooperation 

syed sajid
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
February 19, 2025

ok no problem your welcome 

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syed sajid
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
February 19, 2025

who can help me 

 

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