How do I import files from word when I get an error saying "Import failed! word.import.error.image.s

[Punit Shetty]

I create a page -> publish it -> then go to options for importing word document - > select the word file which is big with lot of images and formatting -> upload it -> import it -> gets following error "

Import failed!

word.import.error.image.size

[Thomas Schlegel]

Hi Punit,

try to find the image that is too big. Break the word document into two parts and import each part separately. If that works, rearrange the Confluence pages after the import. 

If it is not working, break them again in more parts until you find the problem.

[Punit Shetty]

Thanks. I tried downgrading the Word document (docx) to older version (doc) and it worked.

[Paul Carruthers]

Downgrading worked for me as well.

[Punit Shetty]

I tried downgrading the Word document (docx) to older version (doc) and it worked.