How do I import files from word when I get an error saying "Import failed! word.import.error.image.s

I create a page -> publish it -> then go to options for importing word document - > select the word file which is big with lot of images and formatting -> upload it -> import it -> gets following error "

Import failed!

word.import.error.image.size

3 answers

1 vote
Thomas Schlegel Community Champion Aug 25, 2017

Hi Punit,

try to find the image that is too big. Break the word document into two parts and import each part separately. If that works, rearrange the Confluence pages after the import. 

If it is not working, break them again in more parts until you find the problem.

Thanks. I tried downgrading the Word document (docx) to older version (doc) and it worked.

I tried downgrading the Word document (docx) to older version (doc) and it worked.

Downgrading worked for me as well.

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