How do I change the credit card we pay with?

[Bryan Potter]

I need to change the credit card we pay with and I can't see how. I'm Org admin.

[Carlos Garcia Navarro]

Hi @Bryan Potter ,

Welcome to the Community! This post covers the same question:

https://community.atlassian.com/t5/Jira-questions/Change-credit-card/qaq-p/2261309

And this document has details on how to manage the payment: https://support.atlassian.com/subscriptions-and-billing/docs/manage-payment-methods/

[Bryan Potter]

I've looked at that manage payment methods page a hundred times, it doesn't tell you what to do.

I looked at your other link. It said go to my.atlassian.com which I did but the licenses aren't showing and nowhere are credit card details apparent.

[Carlos Garcia Navarro]

Sorry about that, Bryan. You can contact Atlassian here and select the option 'Payments'-> 'Manage Payment methods': https://www.atlassian.com/company/contact/purchasing-licensing#/

[Bryan Potter]

That just takes me back to 'Manage payment methods' which I've already said do not help. Can someone just do this for me. I cannot see how to change the credit card. I can't even see my existing credit card details.

[Bryan Potter]

I got a message somewhere (not here) that another admin needs to add me as billing admin, can you give me:

a) a link to the page that shows how to do that

b) the steps they need to follow.