How could service desk clients see jira issues in confluence via macro?


We´re trying to make a Confluence page with the jira issues macro, where service desk clients could see all their ongoing tickets. All the users who should see it, have access to Confluence and also access to JIRA´s SD as clients. JIRA and Confluence have a working applink and it works well for agents and regular JIRA users, but won´t authenticate anyone, who is at the customer role in that project/SD, although they have access to Confluence. Could this issue be because the projects permissions (specifically "browse project" for customers is only "Portal Access") or is there anything more to it? Also, if this is the case, are there any workarounds to make it work without giving customers access to the whole project via JIRA not SD?

Thanks for any replies/elaborations on this.

1 answer

0 votes

No.  JIRA Service Desk is designed and intended to give customers a simplified request view, not expose the behind-the-helpdesk view to them.

If you want people to see the issues behind them, you need to give them full JIRA accounts, or grant anonymous access to the JIRA projects.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published 7 hours ago in Confluence Cloud

Happy holidays from our team to yours!

Hi Community!  2018 was filled with changes for our team, both big and small, and we've taken a lot of time to both celebrate our wins and recognize areas of improvement. One thing that we're a...

86 views 0 11
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you