How could service desk clients see jira issues in confluence via macro?

Hi,

We´re trying to make a Confluence page with the jira issues macro, where service desk clients could see all their ongoing tickets. All the users who should see it, have access to Confluence and also access to JIRA´s SD as clients. JIRA and Confluence have a working applink and it works well for agents and regular JIRA users, but won´t authenticate anyone, who is at the customer role in that project/SD, although they have access to Confluence. Could this issue be because the projects permissions (specifically "browse project" for customers is only "Portal Access") or is there anything more to it? Also, if this is the case, are there any workarounds to make it work without giving customers access to the whole project via JIRA not SD?

Thanks for any replies/elaborations on this.

1 answer

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No.  JIRA Service Desk is designed and intended to give customers a simplified request view, not expose the behind-the-helpdesk view to them.

If you want people to see the issues behind them, you need to give them full JIRA accounts, or grant anonymous access to the JIRA projects.

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