How come changing space permissions fails

I am the administrator.  I'm trying to add an individual user permission for a space.  It fails the error:

"your request could not be processed because a required security token was not present in the request.  You may need to re-submit the form or reload the page"

Of course reloading the page changes nothing.  Now I have made a normal user only have the ability to view because of the defaults it assigned.  I can see no way to remove the persons name from the individual list.

4 answers

Hey Greg and Jonathan,

I believe you are running into this bug For now, the workaround is to use a different browser.

0 votes

Hi, Greg.

This seems to me either some problem in the caches in your browser or a some bug. There is a bug similar to that here: (though not the same thing).

I advise you to try in a different browser and see if the problem persists. If you still have this problem, please contact Atlassian Support for further help.

Kind regards,
Jaime Kirch da Silveira
Atlassian Cloud Support

I have exactly the same problem at an admin level and clearng cache in the browser makes no difference. This is a problem when using IE11 but not Chrome.


I am running into this same issue.  But, it is happening in both Chrome and IE, not just IE.  In Chrome, I don't necessarily receive the error, the page just freezes.  In IE, when page freezes and I click inside, then I'm prompted to stop a script and the error appears.

This just started happening today in our cloud instance that we've been running for a few years.  And, it is happening across users in multiple spaces, not just one machine and/or one space.


Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Oct 24, 2018 in Confluence

Atlassian Research opportunity with Confluence templates

Do you use templates with Confluence? Take part in a remote 1-hr workshop. You'll receive USD $100 for your time!   We're looking for people to participate in a   remote 1-hr workshop...

1,081 views 17 14
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you