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How can i obtain access

Hello i would like to access the below page but it stated 'single sign-on failed' and i do not have permission to access Confluence. 

Can you help please?


ICRP Content Library

2 answers

0 votes

Hi @Lin CAI ,

it is an internal issue so we can't assist you on that. You need to speak with a Confluence Site Administrator within your organization.


0 votes
Eugenio Onofre Community Leader Aug 04, 2022

Hello @Lin CAI
Welcome to the Atlassian Community.

In order for us to better assist you, would you mind providing additional details on the issue you are seeing and where the link you sent points to?

Is this an enterprise instance of Confluence behind SSO?

if you click on 'ICRP Content Library' in my original question you'll be directed to the website i was trying to access...

Eugenio Onofre Community Leader Aug 04, 2022

Hi @Lin CAI

Yes, I know that, but this seems to be a corporate link, not a publicly available one. This is why I asked you a couple questions to try to better assist :)

so what else do you need from me? it just says the below and there is nowhere on the website that i can click to apply for access...

Single Sign-on Failed

  • Account does not have permission to use Confluence

  • User cail is not active

Eugenio Onofre Community Leader Aug 04, 2022

As I mentioned on my previous comment, this seems to be a site with SSO enabled. You have to reach out to your IT department and ask for their assistance.

cool thank you. i just don't even know who to reach out to... i cannot see who the site administrator is...


that's fine, don't worry, thanks!

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