Our team is reviewing analytics and we noticed when we look at user activity there are a few "blank" users and we would like to have a way to identify where they are coming from. The users in the list are not clickable and I have tried inspecting the page elements to look for clues in the code, but have had no luck. I've attached a screenshot with an example.
Thanks for your question! Since this is on Confluence Cloud, I think it might be that those users are those who have had their accounts removed due to GDPR. Have you had anyone with an account on your site have their account removed?
Thank you for replying.
With GDPR, as long as the user isn't a managed account, they can request for Atlassian to delete the Atlassian ID associated with their email address.
However, your screenshot doesn't match the Atlassian Page Analytics that's included with Cloud Premium.
If a user is anonymous or removed due to GDPR, they will look like this:
Yours is showing as Page View Insights, so I think you might be using an add-on. It looks very similar to the add-on called Page View Analytics for Confluence Cloud. If you happen to be using that add-on, I would recommend that you reach out to them directly, and they will be able to tell you who those blank users are.
It’s been great to hear from fellow users over the last few weeks about the best tips and fun moments you’ve had working on Confluence since the transition to working remote. I’d love to keep the c...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events