Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

How can I identify a blank user on Page View Insights? Edited

Our team is reviewing analytics and we noticed when we look at user activity there are a few "blank" users and we would like to have a way to identify where they are coming from. The users in the list are not clickable and I have tried inspecting the page elements to look for clues in the code, but have had no luck. I've attached a screenshot with an example. 

Confluence.png

1 answer

0 votes

Hello Gulshan,

Thanks for your question! Since this is on Confluence Cloud, I think it might be that those users are those who have had their accounts removed due to GDPR. Have you had anyone with an account on your site have their account removed?

Regards,

Shannon

Thanks for getting back to me. We remove access when people leave the company, but the number of blank users on this report is much higher than the people who have been removed.

Gulshan,

Thank you for replying.

With GDPR, as long as the user isn't a managed account, they can request for Atlassian to delete the Atlassian ID associated with their email address.

However, your screenshot doesn't match the Atlassian Page Analytics that's included with Cloud Premium.

If a user is anonymous or removed due to GDPR, they will look like this:

CleanShot 2020-01-03 at 12.03.41.png

Yours is showing as Page View Insights, so I think you might be using an add-on. It looks very similar to the add-on called Page View Analytics for Confluence Cloud. If you happen to be using that add-on, I would recommend that you reach out to them directly, and they will be able to tell you who those blank users are.

Regards,

Shannon 

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Posted in Confluence

What do you think is the most *delightful* Confluence feature? Comment for a prize!

- Create your own custom emoji 🔥 - "Shake for Feedback" on mobile 📱 - An endless supply of GIFs via GIPHY 🤩 Is there anything quite as nice as a pleasant surprise? Comment below with what...

402 views 23 8
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you