How can I get access to user audit logs?

Sachin Petkar September 30, 2021

Hello all, I am new to this site and need your expert solution of getting the Confluence logs. 

There was an security incident in my organization, and wanted to check the User Access Logs (User Access Audit logs) but in the admin panel, I do not get such logs. The logs present in the admin is the user management details but any account login successful or unsuccessful is not recorded

Is there is a way I can get those logs? Any clue, if Atlassian can provide me such logs? 

1 answer

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Kishan Sharma
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
October 1, 2021

Hi @Sachin Petkar 

Welcome to the Atlassian Community! Currently, user access logging function is only available to On-premise version. In Confluence Cloud, in order to view that user access logging you need to install analytics add-on from Atlassian marketplace. Refer this thread for more details.

Sachin Petkar October 1, 2021

@Kishan Sharma  Thank you for your respose.

 

By any chance, do you have support email id? 

Kishan Sharma
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
October 1, 2021

Hi @Sachin Petkar No, you will need to raise support ticket with Atlassian Support for further help.

Sachin Petkar October 3, 2021

@Kishan Sharma Thank you so much for your support. 

Kishan Sharma
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
October 3, 2021

Glad to help @Sachin Petkar, if you have found my answer useful, please mark the answer as accepted to help others finding answers to similar query.

Kishan Sharma
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
December 1, 2024

Hi @Sachin Petkar 

User access logs are now accessible in the cloud for those with the Atlassian Guard Premium and Cloud Enterprise plans.

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