We're testing a conversion of downloaded Confluence 3.5.7 to downloaded 5.5.2 (we want to go to OnDemand 5.5.2) , and when I click Edit on some of the 5.5.2 pages, all I get besides the page title is a blank, gray screen. No text, task bar, error message, buttons... This seems to occur for some - but not all - pages in certain areas of a Space.
Could this be a conversion error?
Hello Daniel, there have been instances where the component for the editor was disabled, would it be possible to go to Confluence Admin > Manage Add Ons > (Select System in the dropdown menu) > [Search for Atlassian Editor Plugin] > [Check if the add on is enabled].
Hope it gets you on the right track.
Thanks for responding. I checked the Settings you suggested and everything seems OK. There's only a very small percent of pages that display correctly but show nothing in Edit mode. For one of these pages, I copied the text from the original 3.5.7 page and pasted it into a new 5.5.2 page. It displayed correctly AND showed all text in Edit mode. So I further suspect that it was a conversion problem somehow.
As a test, I copied the text from one of the 3.5.7 pages that could not be edited in 5.5.2 into a new 5.5.2 page, and that page could be edited. This showed me that there was nothing wrong with the data on the page and nothing wrong with any Confluence settings. What the problem is, I don't no - I still suspect it was an error during the conversion.
Badges are a great way to show off community activity, whether you’re a newbie or a Champion.Learn more
Hi Community, Jessica here from the Confluence Product Marketing team! July’s community challenge is all about sharing pictures — and as an extension of our first post on what ...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs