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Help! Can't import space with export-file!

I wanted to import a space from a Confluence (server) Export-File our prior provider (Buchner,Germany), that discontinues the support for Confluence ("Qualitymanagement handbook"/liscense ends 31.12.2021) send us,to our new Atlassian Cloud (standard).

After uploading the zip file (480MB) and pressing the "import" button ("unzip file"),
I get the following massage:"Could not locate exportDescriptor.properties in the archive ". That happens after ca. 60% of unzipping the file.

PS on our still existing server Confluence-Page I can't find any add-ons like the Migration Assistant to move from a server to a cloud. I can search it via Marketplace and it even displays it is "pre-installed", but there are no add-ons available or downloadable on that site/space

4 answers

1 vote
Ismael Jimoh Community Leader Dec 18, 2021

Hi @Olliver Naused 

Extract the zip file, make sure the file requested is in the base directory (not in a sub folder).

Zip the files again and attempt to reupload it.

Like Vishwas N M likes this

Thank you very much....it does look like this1.jpg2.jpg

Hi @Olliver Naused 

the second image looks fine, the exportDescriptor file is in base folder. Now try zipping this entire folder and try import.

Regards,

Vishwas

ok, I will try that now and tell you if it worked...:-)

no, it didn*t work... the import/unzipp ends with the message: Could not locate exportDescriptor.properties in the archive

Thank you,

it does look like this, when it`s unzipped (1) and zipped (2). Is that ok? I removed the pdf...

Hi @Olliver Naused 

on the second part you can find the Migration Assistant app in Settings (General Configuration) and the last option.

PFAMicrosoftTeams-image.png

Regards,

Vishwas

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