HTTP Status 500 – Internal Server Error

[Julien Blot]

Hi,

Just installed Confluence 7.0.4 on a new Windows Server 2019 Server. I created a database on MS SQL 2017 and through the confluence install, i tested the connection to the database and it passed. However, as soon as the installer finishes setting up the database, I get a HTTP Status 500 with the following exception:

java.lang.IllegalStateException: Cannot call sendError() after the response has been committed
	org.apache.catalina.connector.ResponseFacade.sendError(ResponseFacade.java:456)
	javax.servlet.http.HttpServletResponseWrapper.sendError(HttpServletResponseWrapper.java:120)
	com.atlassian.confluence.web.filter.DebugFilter$LoggingResponseWrapper.sendError(DebugFilter.java:132)
	javax.servlet.http.HttpServletResponseWrapper.sendError(HttpServletResponseWrapper.java:120)
	com.atlassian.confluence.servlet.FourOhFourErrorLoggingFilter$1.sendError(FourOhFourErrorLoggingFilter.java:52)
	javax.servlet.http.HttpServletResponseWrapper.sendError(HttpServletResponseWrapper.java:120)
	com.atlassian.core.filters.HeaderSanitisingResponseWrapper.sendError(HeaderSanitisingResponseWrapper.java:89)
	javax.servlet.http.HttpServletResponseWrapper.sendError(HttpServletResponseWrapper.java:120)
	javax.servlet.http.HttpServletResponseWrapper.sendError(HttpServletResponseWrapper.java:120)
	com.opensymphony.webwork.dispatcher.ServletDispatcher.sendError(ServletDispatcher.java:349)
	com.atlassian.confluence.servlet.ConfluenceServletDispatcher.sendError(ConfluenceServletDispatcher.java:104)
	com.atlassian.confluence.servlet.ConfluenceServletDispatcher.serviceAction(ConfluenceServletDispatcher.java:97)
	com.opensymphony.webwork.dispatcher.ServletDispatcher.service(ServletDispatcher.java:199)
	javax.servlet.http.HttpServlet.service(HttpServlet.java:741)
	com.atlassian.confluence.util.profiling.ProfilingSiteMeshFilter.doFilter(ProfilingSiteMeshFilter.java:55)
	com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:39)
	com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:55)
	com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:43)
	com.atlassian.johnson.plugin.servlet.filter.JohnsonServletFilterModuleContainerFilter.doFilter(JohnsonServletFilterModuleContainerFilter.java:50)
	com.atlassian.confluence.jmx.JmxFilter.doFilter(JmxFilter.java:97)
	com.atlassian.confluence.cache.TransactionalCacheFactoryCleanupFilter.doFilter(TransactionalCacheFactoryCleanupFilter.java:22)
	com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:32)
	com.atlassian.core.filters.ServletContextThreadLocalFilter.doFilter(ServletContextThreadLocalFilter.java:17)
	com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:32)
	com.atlassian.confluence.util.UserLoggingContextFilter.doFilter(UserLoggingContextFilter.java:32)
	com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:32)
	com.atlassian.confluence.util.UserNameHeaderFilter.doFilter(UserNameHeaderFilter.java:25)
	com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:32)
	com.atlassian.confluence.web.filter.MauEventFilter.doFilterInternal(MauEventFilter.java:34)
	com.atlassian.confluence.web.filter.AbstractStaticResourceAwareFilter.doFilter(AbstractStaticResourceAwareFilter.java:43)
	com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:32)
	com.atlassian.confluence.util.UserThreadLocalFilter.doFilter(UserThreadLocalFilter.java:38)
	com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:32)
	com.atlassian.confluence.web.filter.ConfluenceTimeoutFilter.doFilter(ConfluenceTimeoutFilter.java:57)
	com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:32)
	com.atlassian.seraph.filter.SecurityFilter.doFilter(SecurityFilter.java:88)
	com.atlassian.confluence.web.filter.ConfluenceSecurityFilter.applyFilter(ConfluenceSecurityFilter.java:40)
	com.atlassian.confluence.web.filter.ConfluenceSecurityFilter.doFilter(ConfluenceSecurityFilter.java:29)
	com.atlassian.confluence.web.filter.ThreadLocalCacheFilter.doFilter(ThreadLocalCacheFilter.java:25)
	com.atlassian.confluence.util.AbstractBootstrapHotSwappingFilter$SwapOnBootstrapFilter.doFilter(AbstractBootstrapHotSwappingFilter.java:45)
	com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:32)
	com.atlassian.confluence.util.AbstractBootstrapHotSwappingFilter.doFilter(AbstractBootstrapHotSwappingFilter.java:35)
	com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:32)
	com.atlassian.seraph.filter.BaseLoginFilter.doFilter(BaseLoginFilter.java:148)
	com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:39)
	com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:55)
	com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:43)
	com.atlassian.johnson.plugin.servlet.filter.JohnsonServletFilterModuleContainerFilter.doFilter(JohnsonServletFilterModuleContainerFilter.java:50)
	com.atlassian.confluence.util.ClusterHeaderFilter.doFilter(ClusterHeaderFilter.java:57)
	com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:32)
	com.atlassian.confluence.web.filter.ConfluenceOpenSessionInViewFilter.doFilterInternal(ConfluenceOpenSessionInViewFilter.java:38)
	org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:109)
	com.atlassian.confluence.util.ConfluenceErrorFilter.doFilter(ConfluenceErrorFilter.java:24)
	com.atlassian.util.profiling.filters.ProfilingFilter.doFilter(ProfilingFilter.java:105)
	com.atlassian.confluence.core.datetime.RequestTimeThreadLocalFilter.doFilter(RequestTimeThreadLocalFilter.java:37)
	com.atlassian.core.filters.cache.AbstractCachingFilter.doFilter(AbstractCachingFilter.java:31)
	com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:32)
	com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:39)
	com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:55)
	com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:43)
	com.atlassian.johnson.plugin.servlet.filter.JohnsonServletFilterModuleContainerFilter.doFilter(JohnsonServletFilterModuleContainerFilter.java:50)
	com.atlassian.confluence.tenant.TenantGateFilter.lambda$doFilter$0(TenantGateFilter.java:34)
	com.atlassian.confluence.tenant.TenantGate$3.call(TenantGate.java:145)
	com.atlassian.confluence.tenant.TenantGateFilter.doFilter(TenantGateFilter.java:36)
	com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:32)
	com.atlassian.confluence.util.MobileAppRequestFilter.doFilter(MobileAppRequestFilter.java:36)
	com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:32)
	com.atlassian.confluence.internal.web.filter.spring.IgnoreWebAsyncManagerFilter.doFilter(IgnoreWebAsyncManagerFilter.java:59)
	com.atlassian.confluence.web.filter.validateparam.RequestParamValidationFilter.doFilter(RequestParamValidationFilter.java:51)
	com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:32)
	com.atlassian.confluence.web.filter.TranslationModeFilter.doFilter(TranslationModeFilter.java:39)
	com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:32)
	com.atlassian.confluence.plugin.servlet.filter.ActionContextCleanUp.doFilter(ActionContextCleanUp.java:71)
	com.atlassian.confluence.web.filter.LanguageExtractionFilter.doFilter(LanguageExtractionFilter.java:39)
	com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:32)
	com.atlassian.confluence.impl.vcache.VCacheRequestContextFilter.doFilter(VCacheRequestContextFilter.java:58)
	com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:32)
	com.atlassian.confluence.util.LoggingContextFilter.doFilter(LoggingContextFilter.java:33)
	com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:32)
	com.atlassian.confluence.util.RequestCacheThreadLocalFilter.doFilter(RequestCacheThreadLocalFilter.java:59)
	com.atlassian.confluence.web.filter.ZipkinTracingFilter.doFilter(ZipkinTracingFilter.java:54)
	com.atlassian.confluence.web.filter.ResponseOutputStreamFilter.doFilter(ResponseOutputStreamFilter.java:25)
	com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:32)
	com.atlassian.johnson.filters.AbstractJohnsonFilter.doFilter(AbstractJohnsonFilter.java:59)
	com.atlassian.confluence.web.ConfluenceJohnsonFilter.doFilter(ConfluenceJohnsonFilter.java:32)
	com.atlassian.confluence.setup.ConfluenceEncodingFilter.doFilterInternal(ConfluenceEncodingFilter.java:35)
	com.atlassian.confluence.web.filter.AbstractStaticResourceAwareFilter.doFilter(AbstractStaticResourceAwareFilter.java:43)
	com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:32)
	com.atlassian.core.filters.HeaderSanitisingFilter.doFilter(HeaderSanitisingFilter.java:37)
	com.atlassian.confluence.servlet.FourOhFourErrorLoggingFilter.doFilter(FourOhFourErrorLoggingFilter.java:64)
	com.atlassian.confluence.internal.diagnostics.HttpRequestMonitoringFilter.doFilter(HttpRequestMonitoringFilter.java:35)
	com.atlassian.confluence.web.filter.DebugFilter.doFilter(DebugFilter.java:46)
	com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:32)

I tried to restart the Confluence service as well as the server. After I do that, when I browse to the confluence URL, it takes me back to setting up the connection to the DB with the same HTTP 500 result.

Any ideas?

Thanks!

[Julien Blot]

Hi,

Sorry, forgot to update this thread. Figured it out yesterday. It was an issue with user permission on our SQL Database. I made the sql user we created for confluence as DB_owner on that database and install completed fine.

Thanks

[Stephen Sifers]

Hello Julien,

Thanks for coming to Community and sharing your log output for the 500 error you get past the database setup phase. From reviewing your notes and the log output it seems this error is similar to the following Community thread; HTTP Status 500 - Cannot call sendError() after the response has been committed. Please take a look at that thread and the accepted answer to define and work around what the issue is.

If you’re still having issues after reviewing the above, please let us know.

Regards,
Stephen Sifers