Group of users failed to login on confluence

Charbel Jarjour April 26, 2023

Hello Atlassian Community,

Suddenly we are facing some login issues for a group of normal users, they can log in to Jira normally.

Screenshot 2023-04-26 172141.jpg

Users are controlled at the Active Directory level, also we tried to reset their passwords but same problem.
Anyone can help?

1 answer

1 accepted

0 votes
Answer accepted
Tansu Akdeniz
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
April 26, 2023

Hi @Charbel Jarjour 

What is the error? Users can not login although they fill user&pass&captcha correctly?

If this is the case, user should remove cookies in browser. 

Please take a look at User receives repeated CAPTCHA prompts on login to Jira server KB.

Also, take a look at the answer mentioned in this thread.

Temporarily, Confluence admin can reset failed login count.

Suggest an answer

Log in or Sign up to answer
Site Admin
AUG Leaders

Atlassian Community Events