Group of users failed to login on confluence

Charbel Jarjour April 26, 2023

Hello Atlassian Community,

Suddenly we are facing some login issues for a group of normal users, they can log in to Jira normally.

Screenshot 2023-04-26 172141.jpg


Users are controlled at the Active Directory level, also we tried to reset their passwords but same problem.
Anyone can help?

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Tansu Akdeniz
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April 26, 2023

Hi @Charbel Jarjour 

What is the error? Users can not login although they fill user&pass&captcha correctly?

If this is the case, user should remove cookies in browser. 

Please take a look at User receives repeated CAPTCHA prompts on login to Jira server KB.

Also, take a look at the answer mentioned in this thread.

Temporarily, Confluence admin can reset failed login count.

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