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Getting the "You must signup for OnDemand..." with a Cloud subscription

Juan Porta Apr 17, 2017

Hello there, 

We're trying to install this plugin:

However, when we do, we get this error:  "You must signup for OnDemand before you can try an OnDemand Marketplace add-on. If you already have an OnDemand account please check that it is linked to your current username"

We have a Cloud subscription. Why are we getting that message? If we click on Subscribe now we get the same error.

1 answer

1 accepted

2 votes
Answer accepted
Ann Worley Atlassian Team Apr 18, 2017

Juan, the Atlassian ID that Marketplace has for you is most likely not a contact on the Cloud subscription. You can check to see if the Cloud subscription is under your account.

I ran into the same issue when I tried the links on the Marketplace page you linked. However, when I installed from my Cloud instance at cog wheel>Add-ons>Find new Add-ons, I was prompted to install the plugin. The steps are on this tab of the Marketplace page.

I look forward to hearing whether you can install the plugin from within the Confluence UI.



Juan Porta Apr 18, 2017

Thanks for your response, Ann. The problem was that I was not an admin for that instance. The admin tried and it worked. 

Juan Porta Apr 18, 2017

Nevertheless a better handling of that scenario would be ideal, so as a user I know what's the right thing to do / step to follow.

David Stevenson Aug 22, 2017

Registered just so I can thank Ann for the above response.  I wasted a good hour trying to find a way to register for ondemand, almost got as far as spinning up a new trial instance of Jira in my increasingly frantic efforts to simply install a free addon.

Terrible user experience.

Sarah Messer Oct 03, 2017

I've tried, but see nothing about a Cloud subscription for my company. Does that mean the subscription is _not_ under my account?  If that's the case, how do I find which admin has control of the company's Cloud account?

Nic Brough [Adaptavist] Community Leader Oct 03, 2017 • edited

Correct, if you can't see it, then you're not the buyer or named as one of the billing or technical leads.

Two routes - one is asking your admins, and the other is to raise a request with Cloud support - they'll privately be able to give you the names within your organisation.

Sarah Messer Oct 03, 2017

Thank you

Brittany Dunbar Nov 30, 2017


I am an admin in our cloud instance, and I'm getting this same error. How do I resolve that? Thank you. 

Tom Stoffer Dec 14, 2017


I am already admin for my instance as well and getting this error when trying to install

Michael Hemmerich Jan 03, 2018

Brittany & Tom, try not to install it from the market place, but like Ann said from your JIRA Cloud by Settings>Add-ons>Find new add-ons.

should be like:

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