We're trying to install this plugin: https://marketplace.atlassian.com/plugins/com.servicerocket.confluence.salesforce/cloud/support
However, when we do, we get this error: "You must signup for OnDemand before you can try an OnDemand Marketplace add-on. If you already have an OnDemand account please check that it is linked to your current username"
We have a Cloud subscription. Why are we getting that message? If we click on Subscribe now we get the same error.
Juan, the Atlassian ID that Marketplace has for you is most likely not a contact on the Cloud subscription. You can check https://my.atlassian.com to see if the Cloud subscription is under your account.
I ran into the same issue when I tried the links on the Marketplace page you linked. However, when I installed from my Cloud instance at cog wheel>Add-ons>Find new Add-ons, I was prompted to install the plugin. The steps are on this tab of the Marketplace page.
I look forward to hearing whether you can install the plugin from within the Confluence UI.
Registered just so I can thank Ann for the above response. I wasted a good hour trying to find a way to register for ondemand, almost got as far as spinning up a new trial instance of Jira in my increasingly frantic efforts to simply install a free addon.
Terrible user experience.
Correct, if you can't see it, then you're not the buyer or named as one of the billing or technical leads.
Two routes - one is asking your admins, and the other is to raise a request with Cloud support - they'll privately be able to give you the names within your organisation.
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