Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Forms auto downloading

Hello! For our organization, we store all of our policies & procedures in a page on Confluence. Up until this week, staff were able to search a document, click on it, and it open up on the page w/in Confluence; however, now when they click on the document, it takes them to the page where all policies/procedures are without opening the document for them and causing them to have to search for it on the page.

 

Was this a system update? Does anyone know how we can fix this so documents open when clicked on for quick reference? We don't want staff having to download every document accessed. 

Thank you.

1 answer

1 accepted

1 vote
Answer accepted

Hello @Valentina Donaghy!

As I understand, the file preview is not working when you click a file after searching for it. I was able to replicate it when using the new Editor, Fabric. Here is what I see:

Screen-Recording-2021-03-16-at-1(2).gif

 

When I use our Legacy Editor, this is the behavior:

Screen-Recording-2021-03-16-at-1(1).gif

With this in mind, I would like to check with you:

  1. Did you convert your page to the new editing experience recently?
    Convert pages to the new editor

I have raised a Suggestion to implement this in our new editor as well:

Directly preview attachments when clicking them from search

Hi Diego! Thank you for the response. So I have the new editor already installed/working. 

 

When I go to the search bar and search a PDF type file, it doesn't open the document but takes me to the page where the document is housed.

 

Any tips on how to fix?

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
TAGS
Community showcase
Published in Confluence

Confluence Mythbusters: Does Atlassian even use Confluence?

Hi, Confluence collaborators! As part of #Confluence-Collaboratory month, we’ve created a very special Mythsbusters segment, where we're dive into an interesting myth and uncover the truth behind i...

1,495 views 7 29
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you