Hello! For our organization, we store all of our policies & procedures in a page on Confluence. Up until this week, staff were able to search a document, click on it, and it open up on the page w/in Confluence; however, now when they click on the document, it takes them to the page where all policies/procedures are without opening the document for them and causing them to have to search for it on the page.
Was this a system update? Does anyone know how we can fix this so documents open when clicked on for quick reference? We don't want staff having to download every document accessed.
Hello @Valentina Donaghy!
As I understand, the file preview is not working when you click a file after searching for it. I was able to replicate it when using the new Editor, Fabric. Here is what I see:
When I use our Legacy Editor, this is the behavior:
With this in mind, I would like to check with you:
- Did you convert your page to the new editing experience recently?
Convert pages to the new editor
I have raised a Suggestion to implement this in our new editor as well:
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