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Forms auto downloading

Hello! For our organization, we store all of our policies & procedures in a page on Confluence. Up until this week, staff were able to search a document, click on it, and it open up on the page w/in Confluence; however, now when they click on the document, it takes them to the page where all policies/procedures are without opening the document for them and causing them to have to search for it on the page.


Was this a system update? Does anyone know how we can fix this so documents open when clicked on for quick reference? We don't want staff having to download every document accessed. 

Thank you.

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Hello @Valentina Donaghy!

As I understand, the file preview is not working when you click a file after searching for it. I was able to replicate it when using the new Editor, Fabric. Here is what I see:



When I use our Legacy Editor, this is the behavior:


With this in mind, I would like to check with you:

  1. Did you convert your page to the new editing experience recently?
    Convert pages to the new editor

I have raised a Suggestion to implement this in our new editor as well:

Directly preview attachments when clicking them from search

Hi Diego! Thank you for the response. So I have the new editor already installed/working. 


When I go to the search bar and search a PDF type file, it doesn't open the document but takes me to the page where the document is housed.


Any tips on how to fix?

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