Failed to add user directory

The instructions on this page (https://confluence.atlassian.com/doc/connecting-to-crowd-or-jira-for-user-management-229838465.html) lead me to an error.

Connection test failed. Response from the server:
Failed to create remote crowd client

I've set up the proper account in JIRA and tried adding the user directory in confluence, but when I click on Test Settings it always returns that error.

1 answer

1 accepted

0 votes
Answer accepted

Hello Mark,

There are a few things that might cause this. Here are a few things you can try to start:

  1. Can you ensure that the Confluence Server instance URL (or IP Address) has been added to the JIRA User Server or whitelist settings? 
  2. Configure any proxy or firewall that might block the access. You can try following this: Configuring Web Proxy Support for Confluence
  3. Bypass any proxies you may have set up. For example, if JIRA and Confluence are on the same server, use 127.0.0.1 to connect. 

Alternatively, you may be able to review your Confluence logs and it may give you more details on why the failure is occurring.

Let us know of any progress or if you obtain further details, or if you have any questions.

Kind Regards,
Shannon

[SOLVED]

it was as simple as this:

for Server URL I entered: 192.168.2.180 

but when I changed it to: http://192.168.2.180 everything worked perfectly.

Mark,

Glad it was a simple fix and you were able to resolve the issue! 

Take care!

Kind Regards,
Shannon

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Mar 12, 2019 in Confluence

Confluence Admin Certification now $150 for Community Members

More and more people are building their careers with Atlassian, and we want you to be at the front of this wave! Important Dates Start the Certification Prep Course by 2 April 2019 Take your e...

1,162 views 2 13
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you