Facing technical issues with Confluence

Londhe, Pratik September 10, 2024

Unable to publish new changes and also facing technical issues while opening this confluence page in edit mode

 

confluence_page_opening_error.pngconfluence_page_error.png

 

2 answers

0 votes
Londhe, Pratik September 13, 2024

This is now resolved by updating the confluence version. Some macros were not supported in the previous version. Thanks a lot @Nikola Perisic for your support.

 

0 votes
Nikola Perisic
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
September 10, 2024

Hello @Londhe, Pratik ,welcome

I've removed the link to your site as this is a public community site that can be found by search engines. To address your problem, start in the incognito mode and clear the cache of your browser. Also, try in a different browser as well.

Londhe, Pratik September 10, 2024

Hello @Nikola Perisic ,

I tried with mozilla but same error persists,

confluence_page_error_mozilla.png

Nikola Perisic
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
September 10, 2024

From this article: https://confluence.atlassian.com/confkb/the-editor-keeps-loading-upon-trying-to-edit-a-page-1082273494.html , something from your network is preventing the page to load completely.

Do this:

Check if there is any sort of network or proxy security configuration blocking this specific URL. A good approach can be also to make sure that the IP addresses and domains for Atlassian cloud products are whitelisted, which should include URLs like the impacted one:

*.atl-paas.net
*.atlassian.com
*.atlassian.net
*.jira.com
*.cookielaw.org
*.segment.io
*.optimizely.com
*.cloudfront.net
*.amazonaws.com
*.slack-edge.com (if uses slack integration)
*.sentry-cdn.com
*.pndsn.com
*.bitbucket.org
*.wp.com
ajax.googleapis.com

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