We have two approaches available for this situation. Confluence automatically backs up everything except user installed plugins nightly by default in the <confluence_home>/backups directory. However, it's not an ideal strategy for a Production backup so it is frequently disabled.
If your database is not accessible to back up then Approach 1 is the best bet. Add-ons will have to be reinstalled after the restore.
Approach 1 is:
- Retrieve the above mentioned backup file
- Install the same version of Confluence the backup came from
- Restore the backup through the UI
- Install all user installed add-ons
Approach 2 is:
- backup the elements described in Production Backup Strategy, basically the <confluence_home> and the database itself
- install Confluence and point it at the backed up Home and DB as described in detail in Migrating Confluence Between Servers
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