Error when added jira gadgets on confluence

Getting below error , when i added jira gadgets in confluence.

jira and confluence are running with valid SSL certificates. Both the servers are running in the same timezone also.

Error rendering macro 'jiraissues' : The JIRA server returned a trusted apps error: OLD_CERT; Certificate too old. Application: {0} Certificate Created: {1} Timeout: {2

1 answer

1 accepted

Hello there,

That happened because there is a date/time difference between the JIRA server and Confluence server. Most often, the problem occurs after re-starting one of the application's server, whereby the NTP is not timely synchronized, causes an offset.

What you can do to fix this issue:

  • Verify the system clocks are similar. If the servers are in different timezones, ensure that their OS timezones are set correctly. Use a NTP time server if you're finding the clocks are going out of sync very often.
  • Increase the timeout value as per our Configuring Trusted Applications Authentication for an Application Link documentation.

    I hope this helps!



In a given scenario with both running on the same server, without SSL, the "date/time out of sync" issue seem moot. I'd also expect timeouts of 10000 would be sufficient in this scenario. Are there other avenues of troubleshooting that should be looked in to?

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Posted Monday in Confluence

Calling all marketing teams who use Confluence - we want to hear from you!

Hi Community! me again 🙂 If you’re a marketing team using Confluence, we want to hear your story! How did you start using Confluence? What are your use cases? What have been some of the benefits?...

210 views 3 3
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you