Error says it exceeds the number of users enabled, but the number of users enabled is correct.

 

 We have a starte license for 10 users.

In the user list there are 13, of wich 10 are active users, and 3 are disabled.

When i want to perform an action such as saving a page, the system does not alloe it and indicates that the number of user is exceeded.

3 answers

0 votes

Could you show us the user list?

and this is the message whith the error when I try to save a page:

image.png

0 votes

Hmm.  The only thing I can think of is that there's a problem with one of the deactivated users that is making it think they are active.

Can you check that none of the deactivated users are in any administration groups?  And then activate and re-deactivate each one?

Thanks Nic! Follow your instructions and solve teh issue. 

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Monday in Confluence

Organizing your space just got easier - Page Tree Drag & Drop is here

Hi Community! I’m Elaine, Confluence Product Manager. You may have read my earlier post about page tree in space navigation sidebar. I'm excited to share another improvement that helps you organize ...

58 views 3 2
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you