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Error recognising word format during import Edited

I have used the word import tool a number of times. But recently I get an error message during the selection of the word file telling me "Only Word documents can be imported". Needless to say the file is obviously a word file. I have tried this with a range of dummy files (docx, word 97 and rtf) and with content being a simple hello-world sentence, but still get the same results. Please help.

1 answer

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Monique vdB Community Manager May 22, 2017

Hi Gerhard -- what product is this about? I can tag it so you can find an answer.

Sorry for late response, the message got lost in my mail. This is for confluence.

Hi @Gerhard le Roux @Monique vdB , did this question ever get resolved?  I am a new user and having the same problem


Daniel Eads Atlassian Team May 01, 2020

Hi @mikeec11 - welcome to the Community! I just want to verify that you're on Confluence Cloud as well (URL ends in vs Confluence Server (url might be something like

Would you also be able to provide the following?

  1. A screenshot of the error you see when trying to import into Confluence
  2. A copy of the file (either uploaded to Google Drive / Dropbox / etc or emailed to me directly - deads at If you can reproduce the problem with a new Word document that just says "hello" or something, even better!

Thanks very much - looking forward to figuring out what's going on here!

Daniel | Atlassian Support

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