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Error occurs when downloading XML-Export (3.5 GB)

Benedikt Heiss
Benedikt Heiss I'm New Here Dec 20, 2022

Hi there,
I have the following problem:
When downloading an XML export (3.5GB) the download always stops as soon as I reach 1-1.1 GB and an error occurs. 
I've already tried different devices (Windows 11/ macOS) with different Wifi's/LANs. So it isn't a problem of a poor internet connection or device. 
Had anyone the same problem and found a solution? 

regards 

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Brant Schroeder
Brant Schroeder Community Leader Dec 20, 2022

@Benedikt Heiss welcome to the Atlassian community

If it is a very large export then you need to make sure that the server has enough space to perform the export.  Have you checked the logs to make sure that you are not running out of space (RAM)?

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