Error message inserting Jira Tickets into Confluence Page

[Anja Rausch]

Hi everyone,

I'm currently trying to insert Jira Tickets into a Confluence Page, but every time I do, I get the following error message (first Screenshot). The Jira project exists (if I click on the link, I'm led to the correct Jira Ticket) and other people from my team can see the ticket correctly (second Screenshot). What sort of rights (& for which product? Confluence or Jira) do I need to be able to see the inserted tickets? 

Thank you in advance for your help!

[Shawn Doyle - ReleaseTEAM · Accepted solution]

I would assume you need to adjust the Jira permissions.  Compare your groups with the groups of one of the users it works for to find what you are missing.  

[Anja Rausch]

Hi Shawn,

actually, as I now found out the issue was much simpler: I needed to simply use the Jira Macro in Confluence once to connect both the Confluence & Jira Account. Thank you for your help, however!