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Error message inserting Jira Tickets into Confluence Page

Anja Rausch
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February 29, 2024

Hi everyone,

I'm currently trying to insert Jira Tickets into a Confluence Page, but every time I do, I get the following error message (first Screenshot). The Jira project exists (if I click on the link, I'm led to the correct Jira Ticket) and other people from my team can see the ticket correctly (second Screenshot). What sort of rights (& for which product? Confluence or Jira) do I need to be able to see the inserted tickets? 

Bildschirmfoto 2024-02-29 um 16.49.41.pngBildschirmfoto 2024-02-29 um 16.47.01.png

Thank you in advance for your help!

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Shawn Doyle - ReleaseTEAM
Community Leader
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
February 29, 2024

I would assume you need to adjust the Jira permissions.  Compare your groups with the groups of one of the users it works for to find what you are missing.  

Anja Rausch
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
March 4, 2024

Hi Shawn,

 

actually, as I now found out the issue was much simpler: I needed to simply use the Jira Macro in Confluence once to connect both the Confluence & Jira Account. Thank you for your help, however!

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