It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Error: Filter Result macro unavailable Edited

Since a few days, the users of our confluence application receives the following error in the editing mode of confluence:

--

The gadget at https://<<URL>>/jira/rest/gadgets/1.0/g/com.atlassian.jira.gadgets:filters-results-gadget.xml was not added to this confluence instance yet.

The error message in the view mode is :

This gadget cannot be displayed on your dashboard. This could be due to a licensing problem or an application error. If you need this gadget, contact your administrator for assistance. Otherwise, you can remove it from your dashboard.

--

We can't also find the filter results in the macro browser. Is there a way to enable the plugin again, we looked into the manage apps (system part) but we can't find it.

 

I hope to hear soon 

1 answer

1 vote

Hello Rick,

Thank you for contacting us about this. 

Are you able to browse the gadget URL directly from your browser (i.e.  https://<<URL>>/jira/rest/gadgets/1.0/g/com.atlassian.jira.gadgets:filters-results-gadget.xml)? There might be an issue with Confluence connecting to your Jira server. 

Additionally, you can try removing and re-adding the Jira URL following Registering External Gadgets, and checking the Confluence whitelist.

Failing that, I would recommend stopping Confluence, clearing the plugins cache, and then restart Confluence.

Let me know if you have any trouble.

Regards,

Shannon 

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Posted in Confluence

What project did you transition or start on Confluence with the shift to remote work?

It’s been great to hear from fellow users over the last few weeks about the best tips and fun moments you’ve had working on Confluence since the transition to working remote. I’d love to keep the c...

109 views 3 7
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you