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Error: Filter Result macro unavailable Edited

Since a few days, the users of our confluence application receives the following error in the editing mode of confluence:


The gadget at https://<<URL>>/jira/rest/gadgets/1.0/g/com.atlassian.jira.gadgets:filters-results-gadget.xml was not added to this confluence instance yet.

The error message in the view mode is :

This gadget cannot be displayed on your dashboard. This could be due to a licensing problem or an application error. If you need this gadget, contact your administrator for assistance. Otherwise, you can remove it from your dashboard.


We can't also find the filter results in the macro browser. Is there a way to enable the plugin again, we looked into the manage apps (system part) but we can't find it.


I hope to hear soon 

1 answer

1 vote

Hello Rick,

Thank you for contacting us about this. 

Are you able to browse the gadget URL directly from your browser (i.e.  https://<<URL>>/jira/rest/gadgets/1.0/g/com.atlassian.jira.gadgets:filters-results-gadget.xml)? There might be an issue with Confluence connecting to your Jira server. 

Additionally, you can try removing and re-adding the Jira URL following Registering External Gadgets, and checking the Confluence whitelist.

Failing that, I would recommend stopping Confluence, clearing the plugins cache, and then restart Confluence.

Let me know if you have any trouble.



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