Error: Filter Result macro unavailable

[Rick Rutjens]

Since a few days, the users of our confluence application receives the following error in the editing mode of confluence:

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The gadget at https://<<URL>>/jira/rest/gadgets/1.0/g/com.atlassian.jira.gadgets:filters-results-gadget.xml was not added to this confluence instance yet.

The error message in the view mode is :

This gadget cannot be displayed on your dashboard. This could be due to a licensing problem or an application error. If you need this gadget, contact your administrator for assistance. Otherwise, you can remove it from your dashboard.

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We can't also find the filter results in the macro browser. Is there a way to enable the plugin again, we looked into the manage apps (system part) but we can't find it.

I hope to hear soon 

[Shannon S]

Hello Rick,

Thank you for contacting us about this. 

Are you able to browse the gadget URL directly from your browser (i.e.  https://<<URL>>/jira/rest/gadgets/1.0/g/com.atlassian.jira.gadgets:filters-results-gadget.xml)? There might be an issue with Confluence connecting to your Jira server. 

Additionally, you can try removing and re-adding the Jira URL following Registering External Gadgets, and checking the Confluence whitelist.

Failing that, I would recommend stopping Confluence, clearing the plugins cache, and then restart Confluence.

Let me know if you have any trouble.

Regards,

Shannon